FAQ – Residential | FAQ – Commercial | FAQ - Construction

FAQ –Residential

Q: Can I pay my bill online?

A: Yes, you can pay online with American Express, Discover, MasterCard, Visa, Checking or Savings accounts. There is no additional fee for this service.

Q: What methods of payment do you accept by phone?

A: We accept American Express, Discover, MasterCard and Visa by phone. There is no additional charge to pay by phone.  Call 785-825-9155.

Q: What if I have bulky items or need a special pickup?

A: Please contact our office to schedule for extra trash, bulk items, or special pickup. Additional fees may apply.

Q: What are your office hours?

A: Office Hours are Monday - Friday 7:30am – 4:30pm.

Q: What is your holiday schedule?

A: We are closed on the holidays are outlined on the Contact page or here's a direct link.

Q: What do I do if I’m going on vacation?

A: Before you go on vacation, please call 785-825-9155 to learn if or how your bill will be affected.


FAQ - Commercial

Q: What if I have extra trash, bulky items or need a special pickup?

A: Please contact our office to schedule for extra trash, bulk items, or special pickup. Additional fees may apply.

Q: Can I pay my bill online?

A: Yes, you can pay online with American Express, Discover, MasterCard, Visa, Checking or Savings accounts. There is no additional fee for this service.

Q: What methods of payment do you accept by phone?

A: We accept American Express, Discover, MasterCard and Visa by phone. There is no additional charge to pay by phone.  Call 785-825-9155.

Q: What are your office hours?

A: Office Hours are Monday-Friday 7:30am – 4:30pm.


FAQ – Roll-Off

Q: What debris is considered construction waste?

A: Woods, wall & floor coverings, plaster, metal scraps, wiring, etc

Q: What size roll-off can I have for my roofing job?

A: 20 yard roll-offs are provided for asphalt roofing as well as concrete & dirt jobs.

Q: Can I set the roll-off in the street in front of my house?

A: Many of our service areas require permits; please contact your city engineering department.

Q: Can I throw tires and appliances away in a roll-off?

A: Yes, but there are additional charges for both.  Before we can take a roll-off container to the landfill with an appliance or other item that has or used to have Freon, landfill paperwork must be completed.

Q: Can I pay my bill online?

A: Yes, you can pay online with American Express, Discover, MasterCard, Visa, Checking or Savings accounts. There is no additional fee for this service.

Q: What methods of payment do you accept by phone?

A: We accept American Express, Discover, MasterCard and Visa by phone. There is no additional charge to pay by phone.  Call 785-825-9155.

Q: What are your office hours?

A: Office Hours are Monday-Friday 7:30am to 4:30pm.